Return and exchange

Fidelitti strives to do their best to meet all the requirements of the customers to the quality of products and purchase process. If for any reason you are not satisfied with your order, or you have received items not matching your request, you can return them within 14 days after delivery.

Only the person who purchased them, and not the one who received them as a gift, has a right to return.

The money will be refunded to the same banking card by which the items were paid within seven (7) days after these items are delivered to the Supplier's Warehouse.

The buyer has a right to exchange or return the items he/she purchased within 14 days after the items were delivered, provided that:

  • the original labels, marking and packaging are preserved;
  • there are no signs that the items were used;
  • the entire contents of an item are preserved.
In Russia, a return is possible through "DPD" services. In the exchange / return of goods, the cost of delivering the goods (to and from the consumer) is borne by the buyer.
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