Your privacy is one of our core obligations, and therefore we make every effort to process your personal data in accordance with the principles set out in applicable law, in full compliance with Regulation (EU) 2016/679 ("General Data Protection Regulation" or "GDPR"). One of the main principles of this legal framework is transparency, which is why we have prepared this document through which we want to inform you about how we collect, use, transfer and protect your personal data when you interact with Fidelitti in relation to the goods and services that we provide.

We reserve the right to periodically update and modify this Privacy Policy to reflect any changes in how we process your personal data, or any changes in legal requirements. In the event of any such change, we will display the modified version of the Privacy Policy on our website, so we ask you to periodically check the contents of this Privacy Policy.

Fidelitti is a registered trademark of Fidelitti Ukraine SRL, a legal entity registered in the jurisdiction of Romania, headquartered in Galati, Strada Rosiori, Nr. 12, Bloc G2, Scara 1, Etaj 3, Ap. 50, Judet Galati, with registration number in the Commercial Register J17/567/06.04.2022, with tax fiscal number RO 45921170. (hereinafter "Fidelitti", "fidelitti.com "or "we"). In accordance with the data protection legislation, we are the operator when processing your personal data.

Since we are always open to your opinion, as well as to provide you with any additional information that you may need regarding the processing of your data, we recommend that you contact the Fidelitti Data Protection Officer at the email address gdpr@fidelitti.com or by mail or by courier to Romania, Galati, Strada Rosiori, Nr. 12, Bloc G2, Scara 1, Etaj 3, Ap. 50, Judet Galati - marked: Attention, Fidelitti Data Protection Officer.

As a rule, we receive your personal data directly from you, so you can control the type of information you provide to us. With this header, we receive information from you as follows:

- when creating an account on the website fidelitti.com you send us: email address, first and last name;

- in your personal account (My account) on the website fidelitti.com you can add additional information such as: gender, mobile phone number, date of birth, delivery addresses.

- when you place an order, you provide us with information such as: desired item, first and last name, delivery address, payment details, payment method, phone number, bank card details, etc.

We may also collect and subsequently process certain information about your behavior when visiting our website in order to personalize your online experience and provide you with offers tailored to your profile. having read the section on processing purposes below.

On our website, we may store and collect information using cookies and similar technologies in accordance with the Cookie Policy.

We do not collect or process confidential data included in the General Data Protection Regulation in special categories of personal data. We also do not want to collect or process the data of minors under the age of 16.

- processing of orders, including their receipt, verification, dispatch and invoicing;

- solving cancellation problems or problems of any nature related to the order, purchased goods or services;

- reimbursement of the counter value of products in accordance with legal provisions;

- providing support services, including providing answers to your questions regarding your orders or Fidelitti products and services.

The processing of your data for these purposes is in most cases necessary for the conclusion and execution of the contract between Fidelitti and you, as well as certain processing provided for these purposes is required by applicable law, including tax and accounting legislation.

We always want to offer you the best online shopping service. To do this, we may collect and use certain information about your behavior as Buyers. Thanks to this information, we can improve the quality of service and the provision of services.

We want to keep you informed of the best offers for the goods and services you are interested in. To do this, we can send you any type of message (for example: email or SMS) containing general and thematic information, information about goods similar or complementary to those you have purchased, information about offers or promotions. We always make sure that these processes are carried out in compliance with your rights and freedoms, and decisions made on their basis do not have legal consequences for you and do not have a similar significant impact on you.

In most cases, we base our marketing communications on your prior consent. You can change your mind and withdraw your consent at any time as follows:

- access to the unsubscribe link displayed in the messages you receive from us;

- by contacting Fidelitti using the contact information listed in the "Contacts" section.

In certain situations, we may base our marketing activities on our legitimate interest in promoting and developing our commercial activities. In any situation when we use information about you in our legitimate interests, we take care and take all necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you can at any time, using the means described above, request us to stop processing your personal data for marketing purposes, and we will carry out your request.

There may be situations in which we will use or transfer information to protect our rights and business activities. These may include:

- measures to prevent and detect fraud attempts, including the transfer of information to the competent state authorities;

The common basis of these types of processing is our legitimate interest to protect our commercial activities, while it is understood that we ensure that all measures we take guarantee a balance between our interests and your fundamental rights and freedoms.

In addition, in some cases we base our processing on legal provisions, such as the obligation to ensure the protection of goods and valuables provided for by the applicable legislation in this matter.

As a rule, we store your personal data as long as you have an account on the website fidelitti.com. You can request us to delete certain information or close your account at any time, and we will fulfill these requests provided that certain information is preserved, including after the account is closed, in situations where this is required by applicable law or our legitimate interests.

Depending on the circumstances, we may transfer or grant access to certain of your personal data to the following categories of recipients:

If we have a legal obligation or if it is necessary to protect legitimate interests, we may also disclose certain personal data to government authorities.

We guarantee that access to your data by third parties of private law is carried out in accordance with the legal provisions on data protection and confidentiality of information, on the basis of contracts concluded with them.

As a rule, your personal data is stored and processed in the European Union and the European Economic Area (EEA).

If your personal data is transferred outside the European Union or the EEA, the transfer will be carried out (a) on the basis of a decision of the European Commission, by which it decides that the relevant third country provides an adequate level of protection, (b) on the basis of mandatory corporate rules or (c) on the basis of standard contractual provisions adopted by By the European Commission. In addition, if we find that one of these measures is not sufficient to ensure an appropriate level of protection, in each case we will take additional technical and/or organizational security measures in accordance with the recommendations of the European Commission.

We strive to ensure the security of personal data by applying appropriate technical and organizational measures in accordance with industry standards.

The transfer of your personal data is carried out using the latest encryption algorithms, and we store them on secure servers, while ensuring data redundancy.

To make payments, we use the services of the PayU payment system. Any payment information is encrypted using HTTPS technology with TSL 1.2 encryption.

Despite the measures taken to protect your personal data, we draw your attention to the fact that the transmission of information via the Internet in general or through other public networks is not completely secure, as there is a risk that the data will be viewed and used by third parties without permission. We cannot be held responsible for such vulnerabilities of systems that are not under our control.

The General Data Protection Regulation grants you a number of rights with respect to your personal data. You can request access to your data, correction of any errors in our files and/or you can object to the processing of your personal data. You can also exercise your right to file a complaint with the competent supervisory authority or go to court. Depending on the circumstances, you can also exercise the right to request the deletion of your personal data, the right to restrict the processing of your data and the right to data portability.

Additional information about each of these rights can be obtained by reading the table below.

To be able to exercise your rights, you can reach out to us using the contact information provided in the "Contacts" section. If you want to exercise these rights, pay attention to the following aspects:

We take the confidentiality of all registrations containing personal data seriously. For this reason, please send us your requests regarding such Registrations using the email address associated with the website account fidelitti.com Otherwise, we reserve the right to confirm your identity by requesting additional information aimed at confirming your identity.

We will not charge you for exercising any rights with respect to your personal data, except in cases where your request for access to information is unreasonable, repetitive or excessive, in which case we will charge a reasonable amount in such circumstances. We will inform you of any applicable fees before we process your request.

We aim to respond to any valid requests within a maximum of one month, unless it is particularly difficult or if you have made multiple requests, in which case we will respond within a maximum of two months. We will let you know if we need more than a month. We can ask you if you can tell us exactly what you want to get or what you are worried about. This will help us to act faster and reduce the response time to your request.

We should not comply with the request if it negatively affects the rights and freedoms of other interested persons.

- provide you with other information about your personal data, for example, what data we have, what we use it for, to whom we disclose it, if we transfer it abroad and how we protect it, how long we store it, what rights you have, how you can file a complaint, where we have received your data to the extent that the information has not yet been provided to you through this information.

You can ask us to correct or add your inaccurate or incomplete personal data. We can try to verify the accuracy of the data before correcting it.

- you have withdrawn your consent (if the data processing is based on consent); or

We are not obligated to comply with your request to delete your personal data. If the processing of your personal data is necessary:

There are other circumstances in which we are not obligated to comply with your request to delete data, although these two circumstances are the most likely circumstances in which we can reject your request.

Keep in mind that before you use this right, you download from your account fidelitti.com and save all documents related to orders made on the website fidelitti.com , regardless of whether the invoice was issued to you or to another individual or legal entity (for example, be: invoices, warranty cards). If you do not take this step before using your right to delete, you will lose all these documents, and Fidelitti will not be able to make them available to you, depending on the circumstances, since the process of deleting data, respectively, the account on the site fidelitti.com with all the accompanying data and documents — an irreversible process.

- their accuracy is disputed (see the corrections section) so that we can verify their accuracy; or

- they are no longer needed for the purposes for which they were collected, but you need them to establish, exercise or defend rights in court; or

- you have used your right to object, and the verification of whether our rights prevail continues.

You can ask us to provide you with your personal data in a structured, currently used and machine-readable format, or you can request that they be "transferred" directly to another data operator, but in each case only if:

- the processing is based on your consent or on the conclusion or performance of a contract with you; and

You may at any time, for reasons related to your specific situation, object to the processing of your personal data on the basis of our legitimate interest, if you believe that your fundamental rights and freedoms prevail over this interest.

In addition, you can object at any time to the processing of your data for direct marketing purposes (including the creation of profiles) without explanation, and in this case we will stop this processing as soon as possible.

You can ask not to be the subject of a decision based solely on automated processing, but only when that decision is:

This right does not apply if the decision was made after automatic decision-making:

- permitted by law and there are sufficient guarantees of your rights and freedoms; or

You have the right to file a complaint with the supervisory authority regarding the processing of your personal data. In Romania, the contact details of the data protection supervisory authority are as follows:

G-ralsky Boulevard. Gheorghe Mageru is not. 28-30, sector 1, postal code 010336, Bucharest, Romania

Without violating your right to appeal to the supervisory authority at any time, please contact us in advance, and we promise that we will make every effort to resolve any problem peacefully.

We remind you that you can contact the Fidelitti Data Protection Officer at any time by sending a request in any of the following ways:

- by mail or by courier to: Galati, Strada Rosiori, Nr. 12, Bloc G2, Scara 1, Etaj 3, Ap. 50, Judet Galati, marked: Attention, Fidelitti Data Protection Officer.